Shipping policy

Shipping Policy

At Hey Bun Bun LLC, every order is crafted with care and packaged with love. Below is what you can expect when ordering from our shop.

Shipping Rates

  • Orders under $75: Shipping is calculated at checkout based on your location and chosen delivery method.

  • Orders $75 and over: Free standard shipping automatically applies.

Processing Times

  • Personalized and custom‑made items are created just for you.

  • These items typically ship within 3–5 business days after purchase.

  • During peak seasons or high‑volume periods, processing times may vary slightly, but we always work to get your order out as quickly as possible.

Shipping Times

  • Once shipped, delivery times depend on the carrier and your location.

  • Most U.S. orders arrive within 3–7 business days after leaving our studio.

Order Tracking

  • You’ll receive a tracking number as soon as your order ships.

  • Tracking updates may take up to 24 hours to appear.

Address Accuracy

  • Please double‑check your shipping address at checkout.

  • We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

International Orders & Customs

  • For orders shipped outside the United States, buyers are responsible for any customs fees, import taxes, or duties that may apply.

  • Hey Bun Bun LLC is not responsible for delays caused by customs processing.

Lost or Delayed Packages

  • If your package is delayed or appears lost in transit, we’re happy to help guide you through the carrier’s process.

  • Once an item is marked “Delivered,” we are unable to replace or refund it, but we will assist you in filing a claim if needed.

Handmade & Personalized Items

  • Because each personalized item is made to order, slight variations may occur—this is part of the charm of handcrafted goods.

  • Custom items are final sale and cannot be returned or exchanged.